Webinar: Discover Financial Services’ Digital Transformation Journey

In this Hackett Group webinar sponsored by SpendHQ, our customer Discover Financial Services speaks about being in the third phase of their three-year Procurement digital transformation journey. Hackett Group’s Advisor Jonathan Fehring facilitated discussion with Nanette Bauer (Vice President, Sourcing and Enterprise Supplier Management at Discover) and Pierre Laprée (Chief Product Officer at SpendHQ) to reveal why procurement performance management and measurement is a priority initiative in this journey, to help Discover save time and drive alignment across the organization.

The Discover team was looking to find key performance characteristics that could improve overall results, see where projects were getting stuck, and capturing the long-term and total value delivered beyond just savings. They identified that they needed a procurement pipeline tracking system to see and report on their progress and outcomes, and they no longer wanted to wait for or be burdened manually putting it together in a monthly report each time to answer the same questions with new data. “We realized we were missing this piece” and ultimately select SpendHQ’s Procurement Performance Management platform.

View this on-demand presentation to learn about how filling the visibility solution gap at the management level was seen as key to supporting Discover’s “digital ambition,” including helping to direct the team, enable transparent collaboration with all stakeholders, and improve executive reporting. 

Access the Webinar