Customer Support Representative

We’re passionate about delivering the leading best-in-class procurement software products focused on spend intelligence and performance management – and having a lot of fun and success doing it! We’re looking for talented and curious individuals who want to learn, help others and enjoy working with a great team. We offer a compelling compensation structure and support from a strong senior leadership team.

Job description

  • As a procurement product expert, you’ll provide essential input to our processes and workflows to ensure we continue to bring the highest level of support to our clients.
  • Provide solutions and services support for complex, data-centric software in a friendly, professional, intelligent, and empathetic manner.
  • Collaborate with engineering, product, and business intelligence teams, as well as other subject matter experts in support of client questions, issues, and requests.
  • Deliver amazing service to our clients via Teams and ticketing system; offering education and guidance ensuring our clients consistently experience the value of the product
  • Use appropriate channels to relay client feedback to SpendHQ product and operations teams for continuous product and services improvement.
  • Triage and escalate complex and urgent questions, issues, and requests to appropriate team.
  • Monitor possible bug tickets as they move through development toward resolution and
    manage client expectation.

Skills and requirements

  • Bachelor’s degree in Liberal Arts, Social Sciences or a related field
  • 3+ years supporting SaaS, software applications or technical customer service
  • 2+ years working directly with software development, product, and client success teams
  • 2+ years working with key software development and CRM products; Salesforce,
    Confluence, Jira, Planhat, Freshdesk, etc.
  • Traffic and triage customer requests, issues, and questions in accordance with SpendHQ
    customer support response SLAs
  • A passion for helping people solve problems, with an ability to think analytically,
    creatively, and empathetically
  • A high level of process-orientation, digital organization, and resourcefulness
  • A desire to work in a rapidly evolving dynamic environment
  • Fluent in English and French

Interested in this position?

Apply Now